From £ 38 a month 18 month contract Check it out. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. To date not had any communication from Virgin Media chasing return of equipment. Thank you for the update, please let us know how things go. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. consumer polling and social media complaints. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. Account - Cable. countjac. - Find your. Processed at National Hub. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Expecting delivery of router today but Virgin Media have not given me a tracking number. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. In response to Steven_L. Networking and WiFi. I don’t have and have never had an account with virgin. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. If VM tries to charge you, you can always post back on. Options. . We would like to show you a description here but the site won’t allow us. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. If your returns label just shows the Collect+ logo, please select Yodel. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. The Voice. 3 years ago: Text message from Virgin about a scheduled delivery. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Yodel has apologised directly to Mr Beck and Ms. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Browse Virgin Media Virgin Media. . I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. PER MONTH. Yodel, returned to sender. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. Thanks for your post and questions around 21CV. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. Yodel failed to deliver. I have tracked the parcel but it now requires the post code of the place its being delivered to . We would like to show you a description here but the site won’t allow us. Options. 7 million in fiscal 2021, up from £9. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. It is not on any of the emails or texts sent to. on 21-11-2022 15:03. 07-06-2021 13:00. Options. Tesco Direct. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. (England) I bought a mobile on contract from virgin media. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. I'm sorry to hear you haven't received a confirmation text for your timeslot. Firstly, head to our tracking page and check the date your parcel is due to be delivered. Chatter and natter. So either collect plus yodel or virgin media have lost it and are charging me for it!”Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. Mobile phone scam. . I would be grateful for any advice on the best way to proceed. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. Well-informed. Options. I was never contacted. We would like to show you a description here but the site won’t allow us. Expecting delivery of router today but Virgin Media have not given me a tracking number. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. Manage Your Account. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. The advice was to recycle the old hub. Joining in. Virgin Media is part of the Liberty Global organisation, which also includes other media and. Sorry to hear you have been having issues with your Yodel delivery. I have looked everywhere. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. I would like to know if i can rearrange delivery or cancel the order. Not in? No worries: Yodel will leave a card explaining how to reschedule. 3:41 PM · Jul 24, 2023. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. We would like to show you a description here but the site won’t allow us. Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. “It’s with the correct team” My phone was stolen by Yodel on Saturday. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. wonkydragon. The Collect+ Send service is in partnership with Parcel2Go. Parcels returned to the retailer within 72 hours. Yodel works with many retailers to offer Return to Yodel Store services. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. I have looked everywhere. Just the same response. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. But until Thursday evening, there is no delivery, no update, nothing. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. We would like to show you a description here but the site won’t allow us. Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. . Global Media Limited - Phone number All directors of A. To whom is May concern. 13-01-2023 14:29 - edited 13-01-2023 14:30. Browse Virgin Media Virgin Media Community. KF”In this conversation. This sometimes will give you an estimated time too. I have had a look into your service on our system and I can see you recently contacted our team regarding this. If you have a tech booked they would have the equipment. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Reply. 5 million in 2020. We can understand the inconvenience caused to your day and want to best help. 15 Comments. . Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. on 02-02-2023 09:43. My Virgin Media App. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. Chris_W1. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Despatched from BOREHAMWOOD DEPOT. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. So you won’t need to hop around. I have had a look into your service on our system and I can see you recently contacted our team regarding this. . There are now several posts on here about this scam which has happened to me in the last week. I contacted Yodel and they said we ju. Hi Karubin welcome to the community! Thank you for posting. Asked webchat today, and was advised I would be giv. We would like to show you a description here but the site won’t allow us. Excludes all third party directory enquiry services. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. p. Phone. Click on the brands below or scroll down to the handy brand finder. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. . I've received no communication from virgin addressing this, in fact both of the. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. A. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. We would like to show you a description here but the site won’t allow us. Where is your parcel coming from: Where is your parcel going to: Weight. We would like to show you a description here but the site won’t allow us. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. on 16-03-2023 19:38. All the documents were signed , all. Any ideas? ThanksYodel returned to sender. My Virgin Media App. I'm sorry to hear about the issue you're having with the returns kit. Openreach has just launched a revised. Yodel customer service said they couldn't do anything without a tr. Home Phone. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. If you didn't arrange your return through the app, you can find. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Virgin Mobile. Str33t. We will also take a photo of your parcel when we’ve left it in a safe. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. We would like to show you a description here but the site won’t allow us. No hub and no tv box…. Quote & Book. . Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. QuickStart, set up and connections. Fun story, I was in a block of flats with virgin media. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. I've replied to numerous emails asking for a returns label but nothing received. Forum; Apps. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. My delivery didn’t arrive yesterday. Browse Virgin Media Virgin Media Community. Options. Yodel was scheduled to deliver my router on 1/9/22. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. It is not on any of the emails or texts sent to. Let us know how it goes. Today is the second day in another round of 3. Sign in . We would like to show you a description here but the site won’t allow us. Manage Your Account. Poor service Yodel, no delivery. I haven’t ordered a phone and have never had a contract with Virgin. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. . is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Now I have. Sorry to hear this feedback of your recent experience returning a hub, with yodel, and ourselves. Pretty standard, right? Well, the freeholders didn't like this and one day cut all the cables with zero notice. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. I would be grateful for any advice on the best way to proceed. . Scam texts can also come. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. 7 stars for customer service. We would like to show you a description here but the site won’t allow us. Main menu; Bundles. As you can see from the above, they don’t have any record of any parcels due for my address. It is the returned hub that has gone missing on its way back to virgin. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. QuickStart, set up and connections. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. on 02-12-2021 17:04. We would like to show you a description here but the site won’t allow us. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. . It's just that I'm stuck home now, waiting for the delivery without a. ordered a new phone, yodel haven't delivered and no proof of postage. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary Manage your broadband, TV, home phone and mobile accounts in one place. I spent hours trying to get some info ou. I’ve called Virgin Media and they have launched an investigation with Yodel. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Yodel is highly rated from customer reviews on Trustpilot. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. How to track a home delivery. Switched On Families. on 08-11-2022 12:42. As with most live chats nowadays, there is a virtual assistant to help you at first. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2Does anyone know how long it takes for a response from the “back office team” i was told I would receive a response in 5 days. We would like to show you a description here but the site won’t allow us. “@virginmedia Yes. We would like to show you a description here but the site won’t allow us. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. . Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. 10/11/23 10:32. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. SpeedQuickStart, set up and connections. Thanks in advance. . We would like to show you a description here but the site won’t allow us. To date not had any communication from Virgin Media chasing return of equipment. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. The talks between Virgin Media O2 and. From £ 38 a month. Global Media Limited: Website for A. . In this conversation. The talks between Virgin Media O2 and. 3 weeks ago. About GXO Logistics. I don’t know what to do, each party is putting the blame on the other and I’m the paying. We would like to show you a description here but the site won’t allow us. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. I'm moving into a new place and the only information I've recieved is. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. Global Media Limited Postal Address and Map for A. I would like to know if i can rearrange delivery or cancel the order. Yodel say I have to speak to Virgin to get the package re sent. You will either receive a returns slip with your original parcel. Yes - of course. Virgin mobile - yodel delivered me some one elses parcel wow. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. Processed at National Hub. We would like to show you a description here but the site won’t allow us. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Simply select the track your parcel. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. Very. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. Despatched from BOREHAMWOOD DEPOT. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Yodel strikes again. Kit we want returned. Having issues? We help you find out what is wrong. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. Thanks for posting, and a warm welcome to our Community Forums. The issue is there was more than one item in the parcel. See Deal. Deal. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. GXO Logistics, Inc. Processed at National Hub. Thanks for your post and welcome to the community. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. I've received no communication from virgin addressing this, in fact both of the. Re: Yodel (oh god, no) email when. 3 weeks ago. Browse Virgin Media Virgin Media Community. Everything you need is posted to you. GXO has collaborated with Virgin Media since 1999. I'm a Very Insightful Person, I'm here to share knowledge. Browse Virgin Media Virgin Media Community. QuickStart, set up and connections. Virgin Media. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. Account - Cable. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. New comments cannot be posted and votes cannot be cast. SpeedWe would like to show you a description here but the site won’t allow us. She called back and left a voicemail confirming that it was booked in and would be. Now I have. God help anyone waiting for a delivery from yodel. The Virgin Media website will open in a new tab. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. The overall user rating for this number is Negative . Please choose the Yodel Store of your choice and let us do the rest. Welcome to our community forums and thank you for your first posts. 10/11/23 15:13. We would like to show you a description here but the site won’t allow us. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . How to track a home delivery. Scroll down and click on create new label. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). . Please respond to this when you can and we'll proceed from there. - Create returns labels for 300+ retailers. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. We would like to show you a description here but the site won’t allow us. The Virgin Media website will open in a new tab. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. on 12-11-2022 20:05. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Quickstart is the quickest and easiest way to setup our services. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Switched On Families. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. QuickStart, set up and connections.